At Qayam, customer satisfaction is important to us. We aim to provide a smooth shopping experience and fair solutions for returns, refunds, and exchanges. Please review our Refund Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return or refund if:

• The item received is damaged, defective, or incorrect
• The product arrives in poor condition
• The item is significantly different from the description provided
• Your request is made within the eligible return period

To qualify for a return, items must be unused, in original packaging, and in resellable condition unless damaged upon arrival.

2. Return Request Period

Customers should contact us within 7 days of receiving the order to request a return or refund. Requests made after this period may not be accepted unless required by law.

3. Non-Returnable Items

The following items may not be eligible for return or refund:

• Used, washed, or altered products
• Items damaged after delivery due to misuse
• Clearance, sale, or promotional items (unless defective)
• Personal care or hygiene-related items where applicable
• Gift cards or digital products, if offered

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund request.

If approved, refunds may be issued through:

• Original payment method
• Store credit
• Exchange for another product

Refund processing times may vary depending on your payment provider or bank.

5. Shipping Costs

Original shipping charges are generally non-refundable unless the return is due to our mistake, a damaged product, or an incorrect item sent by us.

Customers may be responsible for return shipping costs unless otherwise stated.

6. Exchanges

If you received a defective, damaged, or incorrect item, we may offer an exchange subject to product availability.

7. Order Cancellations

Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

8. Missing or Lost Packages

If your package is delayed, missing, or marked delivered but not received, please contact us promptly so we can assist in resolving the issue with the shipping carrier.

9. Refused Returns

Returns that do not meet our policy conditions may be rejected and sent back to the customer.

10. Contact Us

For any refund, return, or exchange request, please contact Qayam through our website support channels with your order details.